Return Request
Customer Support
Return & Replacement Request 📦
Need to return a physical item or request a replacement for a software license? Select the option below and our support team will assist you as quickly as possible.
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Return Physical Items
Request a return, replacement, or refund for eligible physical products including Recovery DVDs, Recovery USBs, SSD Drives, M.2 NVMe Drives, and other qualifying hardware products.
- 30-Day Return Policy
- Replacement & refund requests
- Quick online submission
💻
Replace a License Key
If your software license key, activation code, download, or digital product is invalid, cannot be redeemed, or is not working correctly, contact us within 30 days of purchase.
Email Support
Please include:
- Activation error screen (picture or short video)
- License key entry screen (picture or short video)
- Your order number
- Your full name
⚡ Fast Resolution
Once we receive your request, our team will review the information provided and work to resolve your issue as quickly as possible. Most license replacement requests are processed within a few hours during business hours.