Returns & Refunds

Returns & Refund Policy 🔄

At Linkteka Ltd, customer satisfaction is important to us. This policy explains returns, replacements, refunds, digital product rules, and our 30-Day License Replacement Warranty.

📦 Physical Products

The following products are covered by our 30-Day Return Policy:

• Recovery DVDs
• Recovery USB Drives
• Preinstalled SSD Drives
• Preinstalled M.2 NVMe Drives
• Other eligible physical products sold by Linkteka Ltd

If you are not completely satisfied with your purchase, you may return the item within 30 days of delivery.

✅ Return Requirements

To qualify for a return, products must:

• Be returned within 30 days of delivery
• Be in good condition
• Include all original accessories where applicable
• Not show signs of misuse, accidental damage, or modification

Once received and inspected, we will process an eligible refund to the original payment method.

💻 Software Licenses & Digital Products

Due to the nature of digital products, all software licenses, activation keys, digital downloads, and electronically delivered products are non-refundable once delivered.

This includes:

• Digital activation keys
• Downloadable software products
• Any electronically delivered license key

🛡️ 30-Day License Replacement Warranty

Although software licenses are non-refundable, all eligible license keys include our 30-Day Replacement Warranty.

If your software license:

• Cannot be activated
• Cannot be redeemed
• Is invalid upon delivery
• Produces activation errors despite following the supplied instructions

We will investigate the issue and provide a replacement license free of charge where applicable.

Customers must contact us within 30 days of purchase and provide relevant information such as screenshots, error messages, or activation details.

🚚 Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, defective, or incorrect, please contact us as soon as possible.

We may request:

Where a fault is confirmed, we will arrange a replacement, repair, or refund in accordance with your statutory rights under UK consumer law.

💳 Refund Processing for Physical Items

Approved refunds are issued to the original payment method used during checkout.

• 1–3 business days for refund processing by Linkteka Ltd
• Additional time for your bank or payment provider to complete the transaction

📧 How to Request a Return for Physical Items

To request a return, replacement, or refund for a physical item, please click the button below:

📧 How to Request a Replacement for License Keys or Digital Products

If your download or license key is invalid, cannot be redeemed, or is not working correctly, please email us within 30 days.

Please include:

• Activation error screen — picture or short video
• License key entry screen — picture or short video
• Your order number
• Your full name

🤝 Our Commitment

We are committed to providing genuine software, reliable recovery solutions, quality hardware products, and professional customer support. Our goal is to resolve any issues quickly, fairly, and with