Privacy Policy

Last Updated: 8 July 2026

1. Introduction

Linkteka Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, create an account, place an order, contact us, or otherwise use our products and services.

It also explains your rights under applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you acknowledge the practices described in this Privacy Policy.

2. Company Information

The data controller responsible for your personal information is:

Linkteka Ltd
Company Number: 17259909
Registered Address: 66 Paul Street, London, EC2A 4NA, United Kingdom
Email: contact@linkteka.com

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

3. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

We may collect the following categories of information:

Identity Information

This may include your:

Name
Account information
Order information

Contact Information

This may include your:

Email address
Telephone number
Billing address
Delivery address

Transaction Information

This may include:

Products purchased
Order history
Payment status
Refund and replacement information
Delivery information

Payment Information

Payments are processed by third-party payment service providers available through our website and checkout process.

Linkteka Ltd does not store full payment card details.

Payment providers may process your personal information in accordance with their own privacy policies, terms, and security requirements.

Technical Information

When you use our website, we may automatically collect certain technical information, including:

Internet Protocol (IP) address
Browser type and version
Device type
Operating system
Time zone and general location information
Website activity and usage information
Referring website or source

Communication Information

If you contact us, we may collect and retain information contained within your communications, including:

Emails
Contact form submissions
Customer support enquiries
Live chat communications
AI Assistant interactions
Complaints
Product support requests

Marketing Information

Where applicable, we may collect information about your marketing preferences and whether you have chosen to receive promotional communications from us.

4. How We Collect Personal Information

We may collect personal information:

Directly from you when you place an order
When you create or use a customer account
When you contact our customer support team
When you use our contact forms, live chat, or AI Assistant
When you subscribe to marketing communications
Automatically when you browse or interact with our website
From payment, delivery, technology, and service providers where reasonably necessary to provide our services
From fraud prevention and security services where appropriate

5. How We Use Personal Information

We may use personal information to:

Process and manage orders
Deliver digital and physical products
Provide order confirmations and updates
Process payments, refunds, and eligible replacements
Provide customer service and technical assistance
Respond to questions, complaints, and enquiries
Manage customer accounts
Verify transactions where reasonably necessary
Prevent and detect fraud, abuse, and security threats
Maintain and improve our website and services
Analyse website usage and performance
Maintain appropriate business and transaction records
Comply with legal, regulatory, accounting, and tax obligations
Establish, exercise, or defend legal claims
Send marketing communications where permitted by law

We will only use personal information where we have an appropriate lawful basis for doing so.

6. Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following lawful bases:

Contract

We may process personal information where necessary to enter into or perform a contract with you.

For example, we need certain information to process an order, deliver a product, and provide customer support.

Legal Obligation

We may process personal information where necessary to comply with applicable laws and legal requirements.

This may include accounting, taxation, regulatory, and fraud prevention obligations.

Legitimate Interests

We may process personal information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

Our legitimate interests may include:

Operating and improving our business
Providing customer support
Maintaining website and account security
Preventing and detecting fraud
Understanding how customers use our website
Protecting our legal rights
Managing and improving our products and services

Consent

Where required, we may process personal information based on your consent.

You may withdraw your consent at any time, although this will not affect the lawfulness of processing carried out before consent was withdrawn.

7. Order Processing & Fulfilment

When you place an order, we use the information you provide to:

Process your order
Confirm payment status
Deliver the purchased product
Send transactional communications
Provide customer assistance
Process eligible returns, refunds, or replacements
Maintain appropriate transaction records
Prevent and investigate suspected fraud

The information required will depend on whether you purchase a digital or physical product.

8. Digital Products & Licence Keys

When customers purchase digital products or software licence keys, we may process personal information where reasonably necessary to:

Process the transaction
Deliver the digital product
Provide activation or installation assistance
Investigate reported product issues
Process eligible replacement requests
Prevent fraud or misuse
Maintain appropriate order and support records

Where a customer contacts us regarding an activation or product issue, we may request reasonable information to investigate and resolve the issue.

Customers should avoid sending unnecessary personal or sensitive information when requesting technical assistance.

9. Customer Support, Live Chat & AI Assistant

We may provide customer support through email, contact forms, live chat, and automated assistance tools.

When you use these services, we may process information including:

Your name and contact information
Order information
The content of your enquiry
Technical information you provide
Chat or communication history

Our AI Assistant may process information submitted through the chat service to provide automated responses and assistance.

You should not submit sensitive personal information, payment card details, passwords, or other confidential credentials through our AI Assistant or live chat services.

Where third-party technology providers are used to provide chat or automated assistance services, they may process information on our behalf in accordance with applicable data protection requirements.

10. Sharing Personal Information

We may share personal information with third parties where reasonably necessary to operate our business, provide our products and services, fulfil orders, comply with legal obligations, or protect our legitimate interests.

These third parties may include:

Payment service providers
Website and e-commerce platform providers
Hosting and technology service providers
Delivery and logistics providers
Customer service and communication providers
Analytics providers
Fraud prevention and security services
Professional advisers, including accountants and legal advisers
Government bodies, regulators, law enforcement agencies, and courts where disclosure is legally required

We do not sell or rent personal information to third parties.

Where third parties process personal information on our behalf, we take reasonable steps to ensure appropriate data protection arrangements are in place.

11. Payment Processing

Payments are processed by third-party payment service providers available through our website and checkout process.

Linkteka Ltd does not store full payment card details.

Payment providers may collect and process personal information in accordance with their own privacy policies and terms.

We may receive limited transaction information from payment providers, such as:

Payment status
Transaction identifiers
Payment method information
Fraud prevention information

We may use this information to process orders, provide customer support, maintain transaction records, and prevent fraud.

12. Cookies & Similar Technologies

Our website may use cookies and similar technologies to:

Enable essential website functionality
Remember customer preferences
Maintain website and account security
Understand how visitors use our website
Measure website performance
Improve our products and services
Support advertising and marketing activities where applicable

Some cookies are necessary for the website to operate.

Other cookies may require your consent before being placed on your device.

Further information about the cookies and similar technologies used on our website is available in our Cookie Policy.

13. Analytics

We may use analytics services to understand how visitors interact with our website.

Analytics information may include:

Pages visited
Time spent on the website
Device and browser information
General location information
Website interactions
Referral sources

We use this information to understand website performance, identify technical issues, and improve our services.

Where required by law, non-essential analytics technologies will only be used with appropriate consent.

14. Marketing Communications

Where permitted by law, we may send customers information about products, services, offers, or updates that may be of interest.

You can unsubscribe from marketing emails at any time by:

Using the unsubscribe option included in applicable marketing communications
Contacting us at contact@linkteka.com

Unsubscribing from marketing communications will not prevent us from sending necessary service communications relating to orders, accounts, security, or customer support.

15. Fraud Prevention & Security

We may process personal information where reasonably necessary to:

Detect and prevent fraudulent transactions
Protect customer accounts
Protect our website and systems
Investigate suspicious activity
Prevent misuse of our products and services
Comply with legal and regulatory requirements

We may use third-party fraud prevention and security services where appropriate.

16. International Data Transfers

Some of the service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are used where required by applicable data protection law.

These safeguards may include:

Transfers to countries recognised as providing an adequate level of data protection
Approved contractual safeguards
Other lawful data transfer mechanisms

17. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The appropriate retention period will depend on factors including:

The nature of the information
The purpose for which it was collected
Legal, accounting, and tax requirements
Fraud prevention and security requirements
Customer support requirements
The establishment, exercise, or defence of legal claims

When personal information is no longer reasonably required, we will take appropriate steps to delete or anonymise it.

18. How We Protect Personal Information

We use reasonable administrative, technical, and organisational measures designed to protect personal information against:

Unauthorised access
Unauthorised disclosure
Loss
Misuse
Alteration
Destruction

However, no website, electronic communication, or information storage system can be guaranteed to be completely secure.

Customers are responsible for keeping their account information and passwords secure.

If you believe that your account or personal information has been compromised, please contact us.

19. Your Data Protection Rights

Depending on the circumstances, UK data protection law may provide you with rights including:

Right of Access

You may request information about the personal information we hold about you and obtain a copy of that information.

Right to Rectification

You may ask us to correct personal information that is inaccurate or incomplete.

Right to Erasure

In certain circumstances, you may ask us to delete your personal information.

Right to Restrict Processing

In certain circumstances, you may ask us to restrict how we process your personal information.

Right to Data Portability

In certain circumstances, you may request personal information in a structured, commonly used, and machine-readable format.

Right to Object

You may object to certain types of processing, including processing based on legitimate interests and direct marketing.

Rights Relating to Automated Decision-Making

Where applicable, you may have rights relating to decisions made solely by automated means that produce legal or similarly significant effects.

Right to Withdraw Consent

Where we rely on consent, you may withdraw that consent at any time.

Not all rights apply in every circumstance, and we may need to retain certain information where required or permitted by law.

20. Exercising Your Rights

To exercise an applicable data protection right, please contact:

Email: contact@linkteka.com

Please clearly explain your request and provide sufficient information for us to identify the relevant personal information.

We may need to request reasonable information to verify your identity before responding to certain requests.

We will respond to valid requests within the timeframe required by applicable data protection law.

21. Complaints

If you have concerns about how we process your personal information, please contact us so that we can investigate and respond to your concerns.

You also have the right to make a complaint to the UK data protection supervisory authority, the Information Commissioner’s Office (ICO).

We would appreciate the opportunity to address your concerns directly where possible.

22. Third-Party Websites & Services

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices of third parties.

Customers should review the applicable privacy policies of third-party websites and services before providing personal information.

23. Children’s Privacy

Our products and services are not specifically directed at children.

We do not knowingly collect personal information from children where doing so would be contrary to applicable law.

If you believe that a child has provided us with personal information inappropriately, please contact us.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

Our business practices
Our website
Our products and services
The way we process personal information
Applicable legal or regulatory requirements

The latest version will be published on our website with the applicable “Last Updated” date.

We encourage customers and website visitors to review this Privacy Policy periodically.

25. Contact Information

If you have any questions about this Privacy Policy or how we process personal information, please contact us: