Returns & Refunds

Returns & Refund Policy 🔄

At Linkteka Ltd, we aim to provide clear and fair information about returns, refunds, replacements, and product issues. This policy applies to products purchased directly from our website and should be read alongside our Terms & Conditions.

Nothing in this policy affects your statutory rights under applicable consumer law.

📦 Physical Products

All physical products may be returned within 30 days of delivery.

Physical products may include:

• Recovery DVDs
• Recovery USB drives
• Preinstalled SSD drives
• Preinstalled M.2 NVMe drives
• Other eligible physical products sold by Linkteka Ltd

If you wish to return a physical product, please submit a return request within 30 days of delivery.

✅ Return Requirements

Unless a product is faulty, damaged, incorrectly supplied, or otherwise covered by your statutory rights, returned physical products should:

• Be returned within 30 days of delivery
• Be in appropriate condition
• Include applicable accessories and components
• Be appropriately packaged for return
• Not have been damaged through misuse, neglect, or unauthorised modification

Returned products may be inspected before a refund or other applicable remedy is processed.

💻 Software Licences & Digital Products

Digital products, including software licence keys and digital downloads, may be delivered electronically after purchase.

Where a customer requests immediate delivery of digital content and provides any consent and acknowledgement required by applicable consumer law, the statutory right to cancel may be affected once delivery has begun.

This does not affect your statutory rights where digital content is faulty, not as described, or otherwise does not conform to the contract.

Digital products may include:

• Software licence keys
• Digital activation keys
• Downloadable software products
• Other electronically delivered digital products

🛡️ 30-Day Licence Warranty

All software licence keys include our 30-day warranty.

If an eligible licence key is invalid upon delivery or cannot be activated or redeemed in accordance with the applicable product requirements, please contact us within 30 days of purchase.

We may request reasonable information to help us investigate and resolve the issue, including:

• Your order number
• A description of the issue
• Relevant error messages
• Screenshots or photographs where appropriate
• Other relevant technical information

Where appropriate, and in accordance with this policy and applicable law, we may provide technical assistance, a replacement licence key, or another available remedy.

Our 30-day replacement warranty is provided in addition to, and does not affect, your statutory rights.

🚚 Damaged, Faulty or Incorrect Products

If you receive a product that is faulty, damaged, incorrectly supplied, or materially different from its description, please contact us as soon as reasonably possible.

We may request reasonable information to help us investigate the issue, including:

Depending on the circumstances and applicable law, an available remedy may include technical assistance, repair, replacement, price reduction, partial refund, full refund, or another appropriate remedy.

📦 How to Request a Physical Product Return

To request a return for an eligible physical product, please complete our online Return Request form.

Please provide your order number, name, and reason for the return. We will review your request and provide applicable return instructions.

Please do not return a product before receiving the appropriate return instructions.

💳 How to Request a Refund

If you believe you are eligible for a refund, please submit a request using our online Return Request form or contact our customer support team.

Please provide:

• Your order number
• Your full name
• The product you purchased
• The reason for your refund request
• Any relevant photographs, screenshots, or supporting information

We will review your request based on the circumstances, this policy, our Terms & Conditions, and applicable consumer law.

Where a refund is approved, it will generally be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider or financial institution.

💻 How to Request Assistance With a Licence Key or Digital Product

If your eligible licence key is invalid, cannot be activated or redeemed, or you experience another product issue, please contact our customer support team.

Please provide:

• Your order number
• Your full name
• A clear description of the issue
• Any relevant error messages
• A screenshot or photograph where appropriate

Please do not send passwords, full payment card details, or other sensitive information.

💰 Refund Processing

Where a refund is approved, it will generally be issued to the original payment method used for the purchase.

Processing times may vary depending on the payment provider or financial institution.

If you have been notified that a refund has been processed but have not received it after a reasonable period, please contact us at contact@linkteka.com.

🤝 Our Commitment

We aim to handle return, replacement, refund, and product support requests clearly, fairly, and within a reasonable timeframe. Each request will be considered based on the circumstances, our published policies, and applicable consumer law.

📧 Contact Information

Linkteka Ltd
Company Number: 17259909
Registered Address: 66 Paul Street, London, EC2A 4NA, United Kingdom
Email: [contact@linkteka.com](mailto:contact@linkteka.com)