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Delivery Information

We offer instant delivery for eligible digital products and tracked delivery for physical items such as recovery DVDs, USB drives, SSDs and M.2 drives.

💻 Digital Products

Eligible software licenses, activation keys and downloads are delivered instantly after successful payment.

• Delivered instantly by email
• Available on the order confirmation page
• Available in your customer account
• Immediate access after payment

📦 Physical Products

Physical items are dispatched using tracked UK delivery services.

🚚 Delivery Options

• Free Delivery 3–4 Working Days
• Fast Delivery 1–2 Working Days £4.99
• Next Working Day — Order before 2pm (Mon–Thu) — £12.99

At Linkteka Ltd, we aim to make returns, refunds, and product support clear and straightforward.

Nothing in this policy affects your statutory rights under applicable consumer law.

📦 Physical Products

All physical products may be returned within 30 days of delivery in accordance with our Returns & Refund Policy.

Returned products should be in appropriate condition, include applicable accessories and components, and be appropriately packaged for return.

Different conditions may apply to products that are faulty, damaged, incorrectly supplied, or otherwise covered by your statutory rights.

💻 Digital Products

Digital products, including software licence keys and digital downloads, are subject to specific cancellation and refund conditions.

Where immediate delivery of digital content has begun with any consent and acknowledgement required by applicable consumer law, your statutory right to cancel may be affected.

This does not affect your statutory rights where digital content is faulty, not as described, or otherwise does not conform to the contract.

🛡️ 30-Day Warranty

All software licence keys include our 30-day replacement warranty.

If your licence key is invalid upon delivery or cannot be activated or redeemed in accordance with the applicable product requirements, please contact us within 30 days of purchase.

We may request your order number, details of the issue, relevant error messages, and screenshots or photographs where appropriate.

Where appropriate, we may provide technical assistance, a replacement licence key, or another available remedy in accordance with our policies and applicable law.

Our 30-day replacement warranty is provided in addition to, and does not affect, your statutory rights.

🚚 Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, incorrectly supplied, or materially different from its description, please contact us as soon as reasonably possible.

Depending on the circumstances and applicable law, an available remedy may include technical assistance, repair, replacement, price reduction, partial refund, full refund, or another appropriate remedy.

📦 Request a Return or Refund

To request a return or refund, please complete our online Return Request form.

Please provide your order number, full name, product purchased, reason for your request, and any relevant supporting information.

We will review your request and provide further instructions where appropriate.

Please do not return a physical product before receiving the applicable return instructions.

💻 Licence Key Support

If you experience an issue with a software licence key or digital product, please contact our customer support team.

Email: contact@linkteka.com

Please provide your order number, full name, a description of the issue, any relevant error messages, and screenshots where appropriate.

💰 Refund Processing

Where a refund is approved, it will generally be issued to the original payment method.

Processing times may vary depending on your payment provider or financial institution.

🤝 Our Commitment

We aim to handle returns, refunds, replacements, and product support requests clearly, fairly, and within a reasonable timeframe.

For complete information, please review our full Returns & Refund Policy and Terms & Conditions.

📧 Contact Us

Linkteka Ltd
Company Number: 17259909
66 Paul Street, London, EC2A 4NA, United Kingdom
Email: contact@linkteka.com