Privacy Policy

Privacy & Data Protection

Privacy Policy

Linkteka Ltd is committed to protecting your privacy and handling your personal information securely and transparently. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or purchase products from us.

1. Company Information

Linkteka Ltd
Company Number: 17259909
66 Paul Street, London, EC2A 4NA, United Kingdom
📧 contact@linkteka.com

2. Information We Collect

We may collect personal and technical information including:

  • Name
  • Billing and shipping addresses
  • Email address
  • Telephone number
  • Payment information processed by authorised payment providers
  • Order history
  • IP address
  • Device and browser information
  • Website usage and analytics data
  • Customer support communications

3. How We Use Your Information

We use personal information to:

  • Process and fulfil orders
  • Provide software licenses and digital products
  • Deliver physical products
  • Provide customer support
  • Verify purchases and prevent fraud
  • Improve our website and services
  • Comply with legal and regulatory obligations
  • Send order updates and service communications
  • Respond to enquiries and support requests

4. Legal Basis for Processing

Under UK GDPR, we process personal data based on one or more of the following legal grounds:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Your consent where required

5. Payment Information

We do not store full payment card details. Payments are securely processed by trusted third-party payment providers including Shopify Payments, PayPal, Stripe, Klarna, and other authorised payment processors.

Payment providers process personal information in accordance with their own privacy policies and security standards.

6. Sharing Your Information

We may share information with:

  • Payment processors
  • Shipping and delivery providers
  • Software vendors where activation verification is required
  • Website hosting providers
  • Fraud prevention services
  • Professional advisers and legal authorities where required by law

We do not sell, rent, or trade personal information to third parties for marketing purposes.

7. Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, tax, warranty, and regulatory requirements.

Order records may be retained for up to 7 years to comply with UK accounting and tax obligations.

8. Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction.

While we take reasonable steps to protect your information, no internet transmission or storage system can be guaranteed to be completely secure.

9. Marketing Communications

Marketing emails are only sent where consent has been provided or where otherwise permitted by applicable law.

You may unsubscribe from marketing communications at any time using the unsubscribe link included in emails or by contacting us directly.

10. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyse website traffic, enhance user experience, and support marketing activities. Cookie preferences can be managed through browser settings or our cookie consent banner.

11. Your Rights

Under UK data protection laws, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of personal data
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the Information Commissioner's Office (ICO)

12. Third-Party Services

Our website may contain links to third-party websites, services, or software providers. We are not responsible for the privacy practices or content of third-party websites.

We encourage users to review the privacy policies of any external websites they visit.

13. International Data Transfers

Some service providers may process information outside the United Kingdom. Where international transfers occur, we take appropriate safeguards to ensure personal data remains protected in accordance with applicable data protection laws.

14. Children's Privacy

Our products and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Changes become effective immediately upon publication on this website.

16. Contact Us

Linkteka Ltd
Company Number: 17259909
66 Paul Street, London, EC2A 4NA, United Kingdom
📧 contact@linkteka.com

17. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Website: https://ico.org.uk
Telephone: 0303 123 1113

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